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Commendation for the Outstanding Sheraton Riyadh Hotel & Towers Team

الإيجابيات: I am writing to express my heartfelt gratitude for the truly exceptional hospitality I experienced during my one-year stay at Sheraton Riyadh Hotel & Towers. From day one, the entire team made me feel at home—not just through high-quality service, but through genuine warmth, professionalism, and attention to detail that transformed my long stay into a truly memorable experience. What stood out most was the consistency. For the entire year, the level of service remained exceptional. I never experienced a single issue—not once—and that in itself speaks volumes about the dedication, discipline, and teamwork of everyone involved. I would like to begin by recognizing the exceptional reception team—Khalid Al-Shahri, Hamed, Dania, Yahya, Nawaf, and Idris—whose kindness, helpfulness, and welcoming spirit made every day easier and more enjoyable. They always went the extra mile, and I’m especially grateful for how they consistently upgraded me to a special room that felt like it was prepared just for me. That thoughtful gesture made all the difference and showed how much they truly cared. I would also like to extend sincere thanks to the incredible bellmen and baggage team—Yassin, Arif, Jonathan, Hilal, Rusal Ahmed, Fayas, and Al Amin—for their consistent support, warm greetings, and tireless assistance with luggage and daily needs. Their politeness, efficiency, and positivity added a wonderful energy to my daily comings and goings. A very special thank you to the lounge team—Kalim, Mazhar, and Joyel—who went above and beyond, especially when it came to meals. Whenever I wasn’t satisfied with the food, they kindly helped find an alternative, often remembering exactly what I liked. Their care and attentiveness made me feel truly looked after. To the amazing Bustan Restaurant team—Naveed, Aminul, Zahid, Sohel, Mukhtar, Haleem, and Razaul—thank you for your warm service, kindness, and commitment to making every meal enjoyable. You were always attentive, professional, and genuinely caring. Your efforts made a difference every single day, and I deeply appreciate it. The room service and housekeeping teams also deserve heartfelt appreciation for maintaining such a clean, peaceful, and comfortable environment throughout my stay. And of course, none of this would be possible without the dedicated management team working behind the scenes—your leadership and commitment to excellence were clearly reflected in every interaction I had. Your efforts have created a culture of genuine care, and it truly shows. Every single person I interacted with reflected the values of the Marriott brand: excellence, hospitality, and genuine care. This team didn’t just meet expectations—they created a sense of belonging, and for that, I will always be grateful. As I prepare to leave, I want to express just how hard it is to say goodbye. I genuinely don’t want to go back—because this hotel has become more than just a place to stay; it has become my second home. The comfort, kindness, and familiarity I felt here will stay with me always. In fact, I have never experienced this kind of atmosphere and service at any other hotel—not even within the same brand. The vibe and spirit at Sheraton Riyadh are truly unique, and I sincerely hope this culture of genuine care, hospitality, and professionalism can be reflected in all Marriott hotels around the world. I hope this message serves as a small contribution to the recognition they truly deserve and supports them in their continued growth and success within the Marriott family.

الإيجابيات: Property conditions wasn’t that good

الإيجابيات: Renovations are required hotel room condition is poor ,, however, the hotel reception staff are friendly and cooperative

Restful weekend

الإيجابيات: By the time I had driven down (and survived) from Buraydah, I just wanted to get checked in and get to my room. Check-in was smooth and I was very pleased with my room. It was well appointed and spacious with a comfortable bed. The team at breakfast made me a great infusion to fight off my developing cold, for which I was most grateful. All in all, a restful weekend stay, thank you.

Calm stay for for 1 night trip

الإيجابيات: Very friendly and very calm and clean as always

Room type and refund request

الإيجابيات: Althıugh I have mistakenly selected smoking room, I asked for a non-smoking room while at the reception check-in. The gentleman said ok and told me that he have changed my room to a non-smoking room. However when I entered my room I realized it was a smoking room. My stay and sleep was awful and I asked for a refund during the check-out. However the reception could not manage this request. Also, cold water was not working and both sides of shower water was hot. I also informed the hotel about this and asked for a discount and refund.

الإيجابيات: Insgesamt gut bis sehr gut.

الإيجابيات: Location not good

Friendly staff, clean but dated

الإيجابيات: Rooms are decent size but the hotel seems dated and in need of a makeover. Rooms are decent size, well appointed but noise can be heard from the street. Lots of security so you feel safe. The gym for men has all the usual equipment. Breakfast has a lot of choices from Arab to Western. The only restaurant open for dinner during my stay was the Italian one. Food quality is inconsistent - the lamb chops were awesome but the risotto was not. The staff were helpful and friendly. Wifi reception is spotty at times. There are some Lebanese, Iranian and Indian restaurants within 15-20 minutes walk from the hotel along King Abdullah Branch road. Outside of that there really isnt much around the hotel within reasonable walk.

Not my favourite

الإيجابيات: Tired hotel that requires a revamp. Rooms were on the dark side, could have more lighting. Good breakfast, good wifi, aircon wasnt the best. Rooms are of an average size, the shower is located in the bath unfortunately. Reception is understaffed. I arrived to find a slice of cheesecake in my room, was very stale, sadly. Had club lounge access, no snacks except for a tray of muffins

Commendation for the Outstanding Sheraton Riyadh Hotel & Towers Team

الإيجابيات: I am writing to express my heartfelt gratitude for the truly exceptional hospitality I experienced during my one-year stay at Sheraton Riyadh Hotel & Towers. From day one, the entire team made me feel at home—not just through high-quality service, but through genuine warmth, professionalism, and attention to detail that transformed my long stay into a truly memorable experience. What stood out most was the consistency. For the entire year, the level of service remained exceptional. I never experienced a single issue—not once—and that in itself speaks volumes about the dedication, discipline, and teamwork of everyone involved. I would like to begin by recognizing the exceptional reception team—Khalid Al-Shahri, Hamed, Dania, Yahya, Nawaf, and Idris—whose kindness, helpfulness, and welcoming spirit made every day easier and more enjoyable. They always went the extra mile, and I’m especially grateful for how they consistently upgraded me to a special room that felt like it was prepared just for me. That thoughtful gesture made all the difference and showed how much they truly cared. I would also like to extend sincere thanks to the incredible bellmen and baggage team—Yassin, Arif, Jonathan, Hilal, Rusal Ahmed, Fayas, and Al Amin—for their consistent support, warm greetings, and tireless assistance with luggage and daily needs. Their politeness, efficiency, and positivity added a wonderful energy to my daily comings and goings. A very special thank you to the lounge team—Kalim, Mazhar, and Joyel—who went above and beyond, especially when it came to meals. Whenever I wasn’t satisfied with the food, they kindly helped find an alternative, often remembering exactly what I liked. Their care and attentiveness made me feel truly looked after. To the amazing Bustan Restaurant team—Naveed, Aminul, Zahid, Sohel, Mukhtar, Haleem, and Razaul—thank you for your warm service, kindness, and commitment to making every meal enjoyable. You were always attentive, professional, and genuinely caring. Your efforts made a difference every single day, and I deeply appreciate it. The room service and housekeeping teams also deserve heartfelt appreciation for maintaining such a clean, peaceful, and comfortable environment throughout my stay. And of course, none of this would be possible without the dedicated management team working behind the scenes—your leadership and commitment to excellence were clearly reflected in every interaction I had. Your efforts have created a culture of genuine care, and it truly shows. Every single person I interacted with reflected the values of the Marriott brand: excellence, hospitality, and genuine care. This team didn’t just meet expectations—they created a sense of belonging, and for that, I will always be grateful. As I prepare to leave, I want to express just how hard it is to say goodbye. I genuinely don’t want to go back—because this hotel has become more than just a place to stay; it has become my second home. The comfort, kindness, and familiarity I felt here will stay with me always. In fact, I have never experienced this kind of atmosphere and service at any other hotel—not even within the same brand. The vibe and spirit at Sheraton Riyadh are truly unique, and I sincerely hope this culture of genuine care, hospitality, and professionalism can be reflected in all Marriott hotels around the world. I hope this message serves as a small contribution to the recognition they truly deserve and supports them in their continued growth and success within the Marriott family.

الإيجابيات: Property conditions wasn’t that good